Shipping & Order Processing
- Cookie Dough Bliss ships throughout the United States using FedEx as our primary third party shipping carrier, although we may use others from time to time.
- Orders are only shipped nationwide on Monday through Thursday.
- Orders are not shipped over a weekend and are not delivered on Saturday, Sunday, Monday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
- Shipments are sent out based on delivery and transit times and your physical location to the shipping facility. For more information, please email [email protected] with any questions you might have prior to placing your order.
Nationwide Shipping Guarantee
- Shipments can only be delivered to a street address within the 50 United States
- Shipments are not available to ship to US territories.
- FedEx will not deliver to P.O. Boxes of Military Boxes.
- Cookie Dough Bliss is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling from FedEx.
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
- FedEx may require a signature for delivery at the discretion of the driver.
- It is the customer’s responsibility to ensure proper handling of the product once received. We recommend that the contents of the package are stored in a refrigerator promptly after delivery and severed chilled for best results.
- Estimated delivery timelines do not take unexpected weather or operational delays into consideration, which may affect shipping and arrival dates.
- Cookie Dough Bliss is not responsible for delays due to weather conditions or other natural causes beyond our control.
- Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 3-4 business days before your desired usage date to allow for any delays.
- All cookie dough is made with shelf stable ingredients that do not require immediate refrigeration, although we recommend it for best quality.
- There are no returns or exchanges.
- Circumstance Pending, Cookie Dough Bliss will issue a credit or re-order, but as a company we reserve all rights to make that decision on a case by case basis.
- If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was received, and we will make every effort to make sure you are happy with your cookie dough bliss experience.
Cancellations & Modifications
- Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please email us at [email protected]. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing and production schedule.
The Dough Team at Cookie Dough Bliss can be reached Monday–Friday, 10:00AM–4:00PM CST. Please email us a [email protected] with any questions. We will do our best to accommodate your needs and make sure you are happy with your Cookie Dough Bliss experience.